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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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Nice One! magazine 2024

Nice One! magazine 2024

Nice One! magazine 2024

Nice One! is our annual magazine, full of our stories, our people and our community. Have a read and learn what Wellington Free Ambulance has achieved in 2024, thanks to our incredible community's support.

A group of people smile in front of an ambulance

Joanna is just one of the patients whose life we saved this year - she's pictured with some of her team of lifesavers.

Read Nice One! 2024

From our Chief Executive, Dave Robinson.

2024 has been a year of progress at Wellington Free Ambulance, progress and change that is needed to ensure our services have the capacity and capability to be there for our communities’ growing and changing needs.

I would like to take this opportunity to thank everyone who has supported Wellington Free during 2024 – it is because of you, your generosity of time and also donations, that we are able to continue the mahi and mission started almost 100 years ago. We are all fiercely proud of our free emergency ambulance service and will continue to uphold that founding value well into the future thanks to your support.

Wellington Free Ambulance is a partnership, our team supporting our community, our community supporting our team. The strength of that connection is strong, I hear it and see it each and every day. Whether that be talking with paramedics on station, talking to call takers in our clinical communications centre or hearing from people who have needed our service - the thread that runs through those conversations is people. That feeling of relief when you know help is on the way, the huge respect for the clinical professionalism of our frontline services, the intense gratitude and depth of relationship that is developed over time through the patient transfer service. All this does not exist without the extreme dedication of our people and the support of our community.

Read about the difference and impact your support has made throughout 2024.

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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