About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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More than an ambulance service

More than an ambulance service

Wellington Free Ambulance is more than just an ambulance service, it’s a family; and no one knows that more than our frontline staff.

Emergency Medical Technicians Hamish and Olivia

Olivia and Hamish are both Emergency Medical Technicians and love making a difference in our community.

“Working at Wellington Free is great because it's a small community which means that you're a part of a close knit team who basically become your family,” Olivia says.

The last few years have been some of the most challenging yet rewarding years for both Olivia and Hamish, having graduated from Whitireia and last year completing the Wellington Free Ambulance Graduate Internship Programme.

“I feel privileged to be the person who enters someone's home and private life when they or a family member are in crisis and get to make a difference. There have been a few tough jobs but when you are thanked by people for the work you do, even if it's just for giving them some pain relief or making them more comfortable, the job is worth it.

“I value my family and everything they bring to my life and I can appreciate that others feel the same for their loved ones. Therefore, when we do our job I think it's important to treat our patients with the respect our families deserve,” Olivia says.

Hamish explains that he has learnt something from everyone he has worked with – not only his team mates but also his patients. Though some days can feel like you’ve been thrown in at the deep end, it’s the support of the Wellington Free whānau that reminds you you’re part of a team,” Hamish says.

For Olivia and Hamish working at Wellington Free really is like having a second family. With so much respect for those they work with and understanding the importance of supporting each other – for them it means a lot to be part of the team.

Even after a long day everyone is kind, thoughtful and works really well together.

“We also get to learn a lot about our colleagues and can often tell if they are having a good or bad day. These people are family; we know each other well and how we work; we also provide ongoing support when there are those hard moments,” Hamish says.

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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