About Us

“There are patients we see who, through no fault of their own, often have complex social circumstances and fall through the cracks of our healthcare system. Conversely, it’s extremely rewarding to know that we can be the point of difference in someone’s­­ healthcare journey,” Lee explains. 

Lee remembers a palliative patient which he and his colleague transported just before switching shifts with the incoming crew. 

“The patient was stable but anxious and scared. All I did was talk to the patient on the way to hospital and asked about their life and family. After we handed over to the staff in the emergency department, the patient held my hand and thanked me for my compassion. It was extremely affirming for me.”

Since he’s been at Wellington Free Ambulance, Lee’s enjoyed being part a team that is competent, passionate and supportive of each other and their patients.

“I think the main thing which I’ve taken on board that really makes a difference is the ability to communicate effectively and compassionately with our patients.

"It’s been extremely helpful in informing patients about what’s happening, maintaining all rights of the patient and being a compassionate human; as opposed to just someone in green uniform.

“To be able to work for an organisation which is a free and trusted by the people of Wellington, to enter their homes and lives in emergencies is a huge honour,” Lee adds.

With the latest COVID-19 Alert Level changes in Wellington, Lee shares about the importance of looking after yourself and your loved ones this winter.

“With most colds and flu-like illnesses, self-care and rest at home is all you need, but make sure you know when to seek medical help. If you have concerns about your health or the health of others, and it isn’t life-threatening, your best option is to call Healthline (0800 611 116). Or, if it’s a medical emergency, call 111 immediately and let our team work out the best help.”

“Stay safe and look after each other.”