About Us

We are working closely with the Ministry of Health, to keep individuals, families and communities safe. We’re here for Wellington and Wairarapa and will continue to be here for those who need us.

Now New Zealand has moved to Alert Level 4 and declared a State of National Emergency, it’s essential to follow all guidance from Government.

A State of National Emergency ensures the Government has the powers and provisions needed to stop the spread of COVID-19.

So what does Alert Level 4 mean for you?

• All New Zealanders not working in essential businesses must stay at home and stop all interactions with others outside of your immediate household.
• You and your children can still go for walks but need to maintain a 2 metre distance from people at all times.
• Essential items will always be available these include: Food, medication and financial support. Supermarkets and pharmacies will remain open.

What does Alert Level 4 mean for Wellington Free Ambulance?

To ensure we keep everyone safe, we will now be asking additional health related questions when you call 111 for an ambulance and our paramedics may be wearing personal protective gear when responding to incidents. It is important we all play our part in stopping the spread of COVID-19.

As of Tuesday 14 April, there are 1,487* confirmed and probable cases in New Zealand. 

As an emergency ambulance service we want to ensure we are getting the right help, to the right people, in the best possible time.

If you are feeling unwell with flu like symptoms please call Healthline’s dedicated COVID-19 number on 0800 358 5453. This is free and available 24 hours a day, 7 days a week. For those using phones with an international SIM, please phone +64 9 358 5453.

We remain committed to you and your whānau if you need us, so in an emergency please continue to call 111.

What can you do to help?

• Comply with Government restrictions to remain isolated for the next 4 weeks.
• Cover coughs and sneezes with disposable tissues or clothing.
• Wash hands for at least 20 seconds with water and soap and dry them thoroughly. 
• Use hand sanitiser (containing at least 60 percent alcohol)
• Avoid touching your eyes, nose and mouth with unwashed hands.

If you need someone to talk to, you can free call or text 1737 at any time to speak with a trained counsellor.

You can also call:
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Youthline – 0800 376 633 or free text 234
Parent Help – 0800 568 856 for parents/whānau seeking support and advice.

*Our information is updated regularly however, as the situation continues to change, please note that some of this information may become out of date. We apologise for any inconvenience.