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Claire seems to attract baby deliveries, helping 52 new parents safely deliver their babies over the phone.

Recalling her first delivery, after being a call taker for less than a month, Claire’s caller was panicking as they helped their partner deliver the baby. Claire says she too was nervous as it was her first birth over the phone.

 “I kept my voice calm and just kept encouraging them to do what was needed to keep their partner and baby safe.” The baby was delivered safely and Claire was shaking when she got off the phone.

 Claire says they definitely don’t get any easier. Every call is so different but she has her nerves more under control these days.

“All callers are different and react differently to my instructions. With most of the delivery calls I have taken the babies have come very quickly, within a few minutes of taking the call.”

Hearing a baby cry for the first time is euphoric. “I feel like I’m holding my breath until I hear that first cry as I never know what instruction I’ll be giving next.” 

There are so many things that can go unexpectedly with deliveries, the babies and their mums, she says. 

Over the years, she’s helped resuscitate newborns, controlled bleeding from mums, wrapped placentas, talked a mum through delivering alone, a grandad deliver twins, grandmas deliver their grandbabies and a stranger deliver a newborn – all over the phone. 

One of her latest deliveries was one of the most beautiful deliveries she’s ever experienced. 

“Dad did a fantastic job with the delivery and then cleaned and wrapped the baby. While we waited for the ambulance to arrive he did a quiet karakia to welcome his baby, it was absolutely beautiful.” 

Claire says her first delivery and her last couldn’t be any more different but she will always remember both.

“They all have special stories to how their lives started and knowing I played a little part in that is really cool,” says Claire.