About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

Get Involved

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

What we do

Our news

Adjusting to Wellington while continuing to do what she loves

Adjusting to Wellington while continuing to do what she loves

Providing the best possible care for those who need help is something Lucie holds close to her heart.

Emergency Medical Technician Lucie

“It means the world to me that I can do the job I've always wanted to do.

“To be able to make a difference in someone's life is such an honour and a privilege. Being part of a service that can provide help to anyone without sending them a bill is really great too,” Lucie says.

Lucie joined Wellington Free Ambulance as an Emergency Medical Technician at the beginning of 2020. She’d previously worked for St John Ambulance in the Horowhenua area – so adjusting to the fast pace of Wellington was a big change.

“No one job is the same so thinking on your feet is a major part of the job.”

“I always look forward to getting to know my patients, hearing their life stories and what has brought them to today. Having these relationships ensures everyone who needs us gets the care they need, when they need it,” she says. 

Looking back at last few months, Lucie says the trustworthy and professional relationship Wellington Free Ambulance has with patients, the community and other agencies has been crucial, especially with COVID-19. 

“COVID-19 has brought about new procedures and a priority for us to protect ourselves and our patients which definitely kept us on our toes.” 

Even though New Zealand is doing a lot better than other countries when it comes to COVID-19, Lucie explains that it's still really important to continue to protect yourself and your whānau by washing your hands frequently and if you feel sick or unwell, stay home and call Healthline. 

“If we all work together as a team we'll stamp out the virus in the community again.” 

 For those looking to study paramedicine, Lucie says: “Just do it!”

“If you have a love and passion for working in a high paced environment and providing care to patients from all walks of life definitely get involved!”

{{contactForm.introTitle}}

Hide

{{contactForm.optionSelected ? contactForm.optionSelected.introText : contactForm.options[0].introText}}

{{contactForm.fieldErrors.Name}}
{{contactForm.fieldErrors.Email}}
{{contactForm.fieldErrors.Message}}
Submit

You Rights & More info

Back

Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

{{contactForm.fieldErrors.Name}}
{{contactForm.fieldErrors.Email}}
{{contactForm.fieldErrors.Message}}
Submit

Message sent

Case ID: {{contactForm.caseID}}

{{contactForm.thanksText}}

Close window