About Us

We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

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We are the only emergency ambulance service in greater Wellington and the Wairarapa, and the only ones in the country who are free.

What we do

Our news

COVID-19 update - 22 June 2020

COVID-19 update - 22 June 2020

As an emergency ambulance service we want to ensure we are getting the right help, to the right people, in the best possible time.

As an emergency ambulance service we want to ensure we are getting the right help, to the right people, in the best possible time.

We are working closely with the Ministry of Health, to keep individuals, families and communities safe. We’re here for Wellington and Wairarapa and will continue to be here for those who need us. 

On Monday 8 June at 11.59pm New Zealand moved to Alert Level 1. To find out more see Health and disability services at Alert Level 1.

There are 9 active cases of COVID-19 in New Zealand. New Zealand's confirmed and probable cases of COVID-19 to date is 1513.

If you feel unwell seek medical care early, don’t leave it until you feel really sick. GPs are offering consultations over the phone and pharmacies are still open. If you experience flu like symptoms it’s important to get these assessed, even if you haven’t had any contact with other sick people.

Remember Healthline’s dedicated COVID-19 0800 358 5453 number is still operating and is free 24 hours a day, 7 days a week. 

If you think it’s an emergency and you need our help, don’t be worried about calling 111. We’ll work with you to ensure the best care, in the best way, and will take every precaution to ensure to you stay safe from viruses such as COVID-19 and flu.

We will continue to be here for you when you need us most and will do everything we can to support you. Care and compassion are fundamental to how we work, and this will always continue. 

 

 

*Our information is updated regularly however, as the situation continues to change, please note that some of this information may become out of date. We apologise for any inconvenience. 

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You Rights & More info

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Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.


Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

www.hdc.org.nz
0800 555 050

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